BONES BENCH RETURN POLICY
We build each bench to order and stand behind our products. Our furniture is designed to last for generations if well maintained. You should review these terms carefully before making any purchase.
If you're not satisfied with a purchase, you can return it within 15 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply.
You will be responsible for the return shipping costs except in instances where the item arrived damaged or defective.
When you send the item back, we recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
Damaged and Defective Items
Our benches are well packaged and supported. In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item for a replacement or a full refund, as long as you report the issue within the following timeframes:
For Items Shipped by Parcel Carriers (such as FedEx, UPS or USPS):
Damaged and Defective Items: 15 days after delivery
Please inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund. You may be required to submit photographs of the damaged or defective product and its packaging (the original packaging is required to facilitate a return unless it was damaged in transit and is unusable).
Please inspect your order as soon as you receive it. If there's a problem with your order, contact Customer Service at
917 327 5705 within 3 days of receipt. You may also email
If you're not completely satisfied with your purchase, you may return or exchange eligible items within 15 days of receipt for a refund of merchandise value. We will know who you are since we are a small builder so just give us a call. If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price, and you will be responsible for original delivery charges and return shipping.
Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Tax will be refunded in accordance with applicable laws. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage. We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer.
You may cancel an order within 3 days after placing the order by calling or emailing us. 917 327 5705 - firstname.lastname@example.org. Because we build to order, we put your purchase into production once we receive your order.Your order may not be cancelled after 3 days of placing the order.